| OSC customer ID* | 1234849 | OSC customer platform on which the incident occured |
| Affected Area | xxx | Describe the affected platform area |
| Short Description* | User Login dows not work | Describe in a few words what the problem is |
| Affected Functionality* | Login not possible | Describe in a few words what the impact is |
| Detailed Description* | xxx | Describe in detail what the problem is, insert screenshots or attach additional documents |
| Customer Contact | JohnDoe@example.com, +491234567890 | Enter here the user who has reported that case or needs to be informed on updates |
| Level of Impact* | Moderate Degradation | Minor to No Degradation - No impact on services and the end users. Incidents that affect only a single end user. Inquiries on general instruction or information inquiry that does not impact services and the corresponding applications.
Moderate Degradation - Service problem with a minor impact on business or upto 10% impact on end users.
Significant Degradation - Service problem with a significant impact on business for end users or that affect >10% of end users.
Outage or Degradation beyond Usability - Complete failure of a high-priority service or of high-priority applications or security incidents, entailing massive impact on the business or service problem affecting all end-users. |
| Urgency* | Medium | Very urgent
Urgent
Medium
Less urgent |
