Support

The OSC support team is here to help you get the most out of the platform.

Support channels

Channel	Use for	Availability
Support portal	Incident reports, service requests, questions	24/7 ticket submission
Email	Non-urgent enquiries	Business hours
Emergency hotline	P1 production outages	24/7

Priority	Definition	Initial response
P1 — Critical	Production system completely down or data loss	1 hour
P2 — High	Major functionality impaired, workaround unavailable	4 hours
P3 — Low	General questions, documentation requests	3 business days

See Contact & Escalation for full contact details.